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Customer Guide Customer Guide

Customer Guide

Shipping
Shipping
Understanding the metal
Understanding the metal
Care for your Kansa
Care for your Kansa

Shipping & Returns

How to place an order ?

Thank you for your interest in our products! As our items are unique and produced in limited quantities, we kindly ask you to follow these steps to place an order:

  • Contact Us:

    Please get in touch with us through [email/phone number/website contact form] to check the availability of the product(s) you're interested in and provide your order details (such as product name and quantity).

  • Availability Check:

    We will verify the availability of the items and provide you with confirmation and further instructions promptly.

  • Order Confirmation:

    Once confirmed, we will share the total cost, including any applicable shipping charges, and payment details.

  • Payment:

    Please proceed with the payment as per the instructions provided to secure your order. A non-refundable 100% advance is required to initiate the crafting process. Due to the nature of our handcrafted items, order is confirmed only after receipt of advance. 

  • Shipping:

    Upon receipt of payment, we will carefully prepare and ship your order to the provided address.

Timeline & Shipping Policy

We offer Domestic Shipping PAN India and  International shipping to Selected Countries.

  • Processing Time:

    Due to handcrafted nature of our products, orders are generally dispatched within 3 - 4 weeks after confirmation of the order.

  • Shipping costs

    Shipping costs will be calculated based on the weight of your specific order and shipping address. These costs will be shared in your proforma invoice before you finalize your order.

  • For International Orders:

    Customers are responsible for any duties, customs fees or other taxes determined by the destination country.  

Once your order has shipped, you will receive a shipment confirmation email containing tracking information. 

While we strive to ensure timely delivery of all orders, please note that shipping delays may occur due to unforeseen circumstances or during peak holiday seasons. We appreciate your patience during such times.

Why are the size and weight of my pieces not exactly the same?

Chhoto Tapas-Plate

Each Kansa creation is a masterpiece, bearing the hallmarks of artisanal craftsmanship. Embrace the variations and subtle differences in size and weight as they reflect the soul of our products, not defects.

Understanding the metal

Understanding the Unique Black Charcoal Look of Kansa

The distinctive black charcoal appearance of Kansa utensils from Odisha is a natural byproduct of their traditional craftsmanship process.

  • Here’s how it forms and why it's safe for consumption:

    During the crafting of Kansa utensils around fire, a unique black residue naturally develops. This natural phenomenon is intrinsic to the traditional artistry of Odisha's artisans. Importantly, no chemicals or external materials are used in the creation of Kansa metal.

  • Safety Assurance:

    The black residue, a hallmark of Odisha's artistry, is completely safe to ingest. It forms naturally during the manufacturing process and does not involve any harmful substances.

  • Beauty and Transformation:

    Similar to the transformation of gold, this initial black residue enhances the aesthetic appeal of handcrafted Kansa. Over time and with use, this distinctive mark will naturally fade, revealing the timeless beauty of the Kansa metal.

  • Maintenance Tip:

    To preserve the pristine appearance of your Kansa utensils, especially when in contact with lighter surfaces, we recommend using a small coaster. This precaution helps protect against potential staining while highlighting the unique craftsmanship of your Kansa pieces.

We invite you to appreciate and enjoy the unique charm and cultural heritage embodied in every handcrafted Kansa utensil from Odisha.

Why is Kansa safe for eating without Kalai, while Brass & Copper aren't?

Kansa, an alloy of copper and tin, is inherently safe for eating due to its composition and manufacturing process.

Tin is an integral part of Kansa's alloy, ensuring it naturally resists reactions with acidic foods. In contrast, brass and copper require Kalai—a traditional process of coating with tin — to prevent food poisoning and blackening caused by direct contact with air.

Therefore, Kansa utensils do not need an additional Kalai coating due to the inclusion of tin during manufacturing.

How to test the purity of Kansa

Testing the purity of Kansa, a traditional metal alloy used in utensil making, typically involves a few simple methods. Here are some common approaches: 

  • Sound

    Pure Kansa should make a resonating sound similar to chimes that sound similar to chimes that generate spiritual vibrations like the one used in temples. 

    Pure Kansa is easy to maintain since it does not tarnish like Copper or Brass it is Corrosion-Resistant. 

  • Magnet Test

    Kansa is not magnetic, so a simple test involves using a magnet. If the utensil is attracted to the magnet, it likely contains ferrous metals and is not pure Kansa.

  • Source 

    Most importantly, purchasing Kansa from reputable sources known for their quality craftsmanship and adherence to traditional methods can provide assurance of purity. 

Care for your Kansa

Care for your Kansa

Kansa, unlike Copper & Brass, doesn't react to sour or acidic foods. It's renowned as the Healthiest Metal since Vedic times.

  • Handle your Kansaware bit delicately, as it is a brittle metal.
  • Regular cleaning is effortless

    Soak a soft sponge in tepid water, apply any mild dish washing liquid and gently rub your vessel clean. Immediately follow with a gentle wipe with a soft cloth & thorough drying.

  • Marks are normal:

    Incase of a mark or to regain that enduring gleam, clean with a metal shining powder or follow the traditional tamarind method once a month.

Is Kansa easy to maintain & can I use it in my daily routine?

Considered as one of the Healthiest metal as per Ayurveda, Kansa is one of the easiest to maintain.

*Kansa develops a natural luster with regular use. The more frequently it is used, the greater the benefits it imparts to the body.

*Kansa doesn't need any Kalai (process of coating a metal with Tin/Silver to make it safe for eating) as against its look alike - Brass & Copper.

*Kansa is non-reactive to sour/acidic food and even safe for dairy products.

*Storing food in Kansa is highly beneficial for health.

*Regular cleaning is effortless. Please read our care instructions in detail. 

Rooted in Tradition, Crafted for Modern Living

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  • Mobile: +91 958 220 0710
  • Email: info@karigarcompany.com

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